Terms and Conditions

General Information Only:

All information provided by Soulistic Synergy Co is for educational and informational purposes only. Our content and Products are not intended to diagnose, treat, cure, or prevent any disease, and should not be taken as medical advice.

Consultation with Healthcare Professionals:

Before purchasing or using any Soulistic Synergy Co Product, you agree that you have consulted with a qualified healthcare practitioner (doctor, naturopath, or other licensed professional). You accept that the decision to use our Products is entirely your personal choice and responsibility.

No Doctor–Patient Relationship:

Use of our Site or Products does not create a doctor–patient or health practitioner–client relationship between you and Soulistic Synergy Co.

Individual Responsibility:

You are solely responsible for assessing whether our Products are suitable for your individual circumstances, allergies, sensitivities, or medical conditions.

Allergy Disclaimer:

All allergens are listed on each product page under “View Allergens.” Soulistic Synergy Co is not responsible for any allergic reactions or sensitivities. Please review all allergen details and the “Important Information” section carefully before making a purchase.

You acknowledge that detox, cleansing, and herbal products may involve inherent risks, including but not limited to allergic reactions, detox symptoms, or other side effects.

By purchasing or using our Products, you voluntarily assume all risks associated with their use.

To the fullest extent permitted by Australian law, you agree that Soulistic Synergy Co, its owners, employees, contractors, and affiliates shall not be held liable for any injury, illness, or damages resulting from your use or misuse of our Products.

Our Products are designed for adult use only (18 years and over).

Always follow the directions and usage guidelines provided with the Product or displayed on the Site.

Do not use any Product if you are pregnant, breastfeeding, have a pre-existing medical condition, or are taking prescription medication without first consulting your healthcare provider.

Soulistic Synergy Co makes no representations, warranties, or guarantees of specific outcomes or results from the use of its Products.

None of the statements on our Site or Product packaging have been evaluated by the Therapeutic Goods Administration (TGA) of Australia.

Our Products are not registered therapeutic goods and are not intended to diagnose, treat, cure, or prevent disease.

Testimonials shared by customers are individual experiences and should not be interpreted as typical or guaranteed outcomes.

Order Acceptance:

All orders placed through our Site are subject to acceptance by Soulistic Synergy Co. We may refuse or cancel an order at any time, for reasons including suspected fraud, incorrect information, or product unavailability.

Payment:

You agree to provide accurate and complete payment details. All prices are listed in Australian Dollars (AUD) unless stated otherwise, and include Goods and Services Tax (GST) where applicable.

Shipping:

Please allow up to 10-14 days for order fulfilment, for orders with eBooks included, your eBook will be sent via email right after payment is completed. We will use all reasonable efforts to ensure prompt dispatch, but delivery times are estimates only. Soulistic Synergy Co is not responsible for postal or courier delays, lost parcels, or incorrect shipping details provided by the customer.

Incorrect Shipping Address:

We are unable to provide refunds for items shipped to an incorrect address. It is the customer’s responsibility to ensure that the correct shipping information is entered at the time of purchase.

International Shipping:

As of now, we only offer shipping within Australia. However, customers may choose to use a third-party shipping carrier at their own risk and liability. Please note that we are not affiliated with any third-party companies.

Due to the health and hygiene nature of our Products, we cannot accept returns or exchanges once the Product has been opened or used.

Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major failure, or compensation for any reasonably foreseeable loss or damage.

If you believe your Product is faulty, damaged, or not as described, please contact us within 7 business days of receiving your order, providing your order number and photographic evidence.

We reserve the right to inspect and assess the issue before issuing a refund or replacement

To the maximum extent permitted by law, Soulistic Synergy Co, its owners, employees, affiliates, and suppliers shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our Site or Products.

Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law that cannot legally be excluded.